Help Center

Designer Beta Setup & Overview

1. Create a Designer Account

On your desktop/laptop, create a designer account at app.truetoform.fit, where you'll be able to see and manage avatars that have been shared with your organization.

Once signed in, you can use the “Send avatar request” button to invite yourself, or someone else to share their avatar with you from the TrueToForm scan app, or you can note down your Share Code (highlighted below) to use for direct sharing later within the scan app.

2. Download the iOS Scan App

Search for "TrueToForm" in the App Store or use this download link. NOTE: The iOS app is currently only compatible with iOS devices that support Face ID and is not yet supported by the newest line of iPhone 13 models.

Sign in to the TrueToForm scan app using your account info. Then, you can start generating an avatar by clicking on the email invite link (look for an email from hello@truetoform.fit) on your mobile device, or directly tapping the '+ Avatar' button within the scan app.

*You’ll need to wear tight-fitting clothing for an accurate scan!
3. Create a new avatar

The scan app will guide you through the scanning process to generate your avatar. before submitting your avatar, you can choose to share it directly to your dashboard, or input your noted Share Code from earlier. You can also share your avatar later by going to your ‘My Avatars’ page and selecting the avatar you want to share.

Processing time:

  • If the scan was done properly, your avatar will take approximately 10 minutes to process and will then be automatically available to view on your device.
  • If something went wrong with the scan (loose clothing was worn, the user failed to complete the entire 360 degree rotation, etc.), the scan will get sent to technical review. This is a manual review process that typically takes 1-2 business days to complete. Once our technical team reviews the scan and identifies the reason for the scan failure, a push notification will be sent to the user so they know what went wrong and can take new scans.
4. View the Avatar on Your Online Dashboard

Once you've shared your avatar from the scan app, sign back into your online dashboard. After your scans have been successfully processed, you’ll see a notification badge for a new avatar in your Pending Avatars tab.

In your Pending Avatars page, click on the Avatar to preview it. Make sure it looks correct. No odd proportions, wrong gender selection, or height. If you approve the avatar, its measurement data will become available to you on the 'Avatars' page.

Tips for Taking a Successful TrueToForm Scan

Stand in a Clear, Well-lit Area

Clear the area directly in front of your device as well as the area behind you. Anything between you and your camera, or large amounts of background clutter may prevent accurate scan tracking.

Rotate in Place and Take Small Steps

Take small steps to ensure that you stay in one spot while rotating.

Look Straight Ahead During the Scan

Make sure to look straight ahead during the scan. Don’t bend over to the side or look back toward the camera while rotating.

Wear Tight-Fitting Clothing

Loose-fitting clothes will shift or bunch up during the scanning process and prevent successful processing. Make sure to wear tight-fitting clothes that don't deform the natural shape of your body.

Tie Long Hair Up

Make sure to tie any long hair up above the nape of your neck before scanning.

Use a Compatible Device

The TrueToForm app is currently only available on iOS devices that support Face ID and is not yet supported by the newly released iPhone 13 models. Available on the iPhone X, XR, XS, XS Max, 11, 11 Pro, 11 Pro Max, 12, 12 mini, 12 Pro, and 12 Pro Max. Also available on the iPad Pro 11-inch, 11-inch (2nd generation), 12.9-inch (3rd generation), and 12.9-inch (4th generation).

Use the Most Up-To-Date Version of the App

Unsure if you’re using the most up-to-date version of our app? Check to see if you have a pending app update here.

Importing TrueToForm Avatars into CLO

Convert your TrueToForm avatar into a rigged, size-editable, and/or skinned CLO avatar by following the steps below.

Import TrueToForm Avatar

Go to File → Import (Add) → OBJ. Choose the TTF avatar .obj file. Click “Reset” to return to default import settings and then set the Scale and Unit settings to meters (m).

Re-Center Avatar

Right click on the avatar. Click Move Avatar → To Ground. Then click Move Avatar → To Center.

Export Avatar

Export this avatar as an .obj file and click “Reset” to return to default export settings. Make sure that the File setting is set at “Save with Absolute Texture Image File Path” before exporting.

Autoconvert the New .obj File
  • Delete the avatar from CLO. Then click Avatar → Auto convert to Avatar, and choose the new .obj file.
  • Make sure to choose the gender of the avatar, keep the converting option to Automatic, check the output boxes you’d like, and choose a destination for this new .avt file.
  • Click Convert. When conversion is complete, you will see an avatar for each output you’ve selected.*
Want to edit your avatar’s measurements while also adding a CLO skin?

First, autoconvert your .obj file to a “Size Editable” .avt file following the steps above. Use the“Avatar Editor” to change the measurements of your avatar as you’d like. Then, export the updated avatar as an FBX file, and autoconvert the new FBX avatar into a “CLO Skin Style” .avt file.

*Some rigging points may be slightly off. Check out the “Automatic Rigging & Converter (ver 6.0)” article on the CLO 3D website for more info on rigging points more accurately.

Importing TrueToForm Avatars into Browzwear

You will NOT be able to adjust an imported avatar in VStitcher. Measurements, poses and skin tone should be edited in the third-party software the avatar is created in.

Auto-Rig Your Avatar with Mixamo

A great, free resource for auto-rigging your scanned avatar for use in Browzwear is Adobe platform ‘Mixamo’.

  • Export your avatar from the TTF dashboard as an OBJ file and head to Mixamo.

  • Click ‘Upload a character’ and select the file from your computer. Once the upload is complete, follow the instructions and place markers on the points of the avatar as indicated.

  • When ready, click ‘Next’ and the auto-rigging process will begin. When you are happy with the results, Click ‘Next’ again to download.

Importing Your Rigged Avatar Into Browzwear
  • Open up your Browzwear window and import your FXB file downloaded from Mixamo. Your avatar will appear on the screen with a series of floating anchor points.

    Each point needs to be anchored to the correct joint/point on the Avatar as indicated on the ‘Edit Avatar’ menu.

  • Working from the top down, click each red point and then hold ‘control’ while clicking on the corresponding point on the body. The dot will turn green once placed.

    Once complete, you will be able to adjust the pose using the gizmo tool.

Help Center 2

Beta Testing Setup & Overview

1. Create an Organization Account

On your desktop/laptop, create a dashboard account at app.truetoform.fit, where you will be able to see and manage all avatars that have been shared with your organization.

Once signed in, you can use either the “Send avatar request” button to invite someone (or yourself) to send you their avatar, or you can note down the Organization ID number (highlighted below) to enter in the iOS app to send an avatar to your dashboard.

2. Download iOS App

Search for the TrueToForm scan app in the App Store or use this download link. The iOSapp is currently only compatible with iOS devices that support Face ID and is not yet supportedby the newest line of iPhone 13 models. To start the scanning process, click on the invite yousent to your email or keep your Organization ID handy.

*You’ll need to wear form-fitting clothing for an accurate scan!

3. Start Scan

The app will guide you through the scanning process to generate your avatar. Enter yourOrganization ID during upload to share your avatar with your dashboard. You can also shareyour avatar afterwards by going to your ‘My Avatars’ page and selecting the avatar you want to share.

Processing time:

• If the scan was done properly, your avatar will take approximately 10 minutes to process and then will be automatically available to view on your device.

• If something went wrong with the scan (loose clothing was worn, the user failed to complete the entire 360 degree rotation, etc.), the scan will get sent to technical review. This is a manual review process that typically takes 1-2 business days to complete. Once our technical team reviews the scan and identifies the reason for the scan failure, a push notification will be sent to the user so they know what went wrong and can take another scan.

4. View the Avatar on your online dashboard

Log into your dashboard account. Once your scan has been processed, you’ll see a notification badge in your Pending Avatars tab.

In your Pending Avatars page, click on the Avatar to preview it. Make sure it looks correct. No odd proportions, wrong gender selection, or height

Importing TrueToForm Avatars into CLO

Convert your TrueToForm avatar into a rigged, size-editable, and/or skinned CLO avatar by following the steps below.

Import TrueToForm Avatar

Go to File → Import (Add) → OBJ. Choose the TTF avatar .obj file. Click “Reset” to return to default import settings and then set the Scale and Unit settings to meters (m).

Re-Center Avatar

Right click on the avatar. Click Move Avatar → To Ground. Then click Move Avatar → To Center.

Export Avatar

• Delete the avatar from CLO. Then click Avatar → Auto convert to Avatar, and choose the new .obj file.

• Make sure to choose the gender of the avatar, keep the converting option to Automatic, check the output boxes you’d like, and choose a destination for this new .avt file.

• Click Convert. When conversion is complete, you will see an avatar for each output you’ve selected.*

Want to edit your avatar’s measurements while also adding a CLO skin?

First, auto onvert your .obj file to a “Size Editable” .avt file following the steps above. Use the“Avatar Editor” to change the measurements of your avatar as you’d like. Then, export theupdated avatar as an FBX file, and autoconvert the new FBX avatar into a “CLO Skin Style” .avt file.

*Some rigging points may be slightly off. Check out the “Automatic Rigging & Converter (ver 6.0)” article on the CLO 3D website for more info on rigging points more accurately.

Tips for Taking a Successful TrueToForm Scan

Rotate in Place and Take Small Steps

Take small steps to ensure that you stay in one spot while rotating.

Look Straight Ahead During the Scan

Make sure to look straight ahead during the scan. Don’t bend over to the side or look back toward the camera while you are rotating.

Wear Tight-Fitting Clothing

Loose-fitting clothes will shift during the scanning process and prevent successful processing. Make sure to wear form-fitting clothes that don't deform the natural shape of your body

Tie Long Hair Up

Make sure to tie any long hair up above the nape of your neck before scanning.

Use a Compatible Device

The TrueToForm app is currently only available on iOS devices that support Face ID and is not yet supported by the newly released iPhone 13 models. Available on the iPhone X, XR, XS, XS Max, 11, 11 Pro, 11 Pro Max, 12, 12 mini, 12 Pro, and 12 Pro Max. Also available on the iPad Pro 11-inch, 11-inch (2nd generation), 12.9-inch (3rd generation), and 12.9-inch (4th generation).

Use the Most Up-To-Date Version of the App

Unsure if you’re using the most up-to-date version of our app? Check to see if you have a pending app update here.

Create Your Own Avatar For Free Using Our iOS App