For made-to-measure brands, the moment of purchase is just the beginning of your customer relationship. Delivering a perfect fit requires seamless measurement capture, and that means meeting your customers where they are, right when they’re most engaged.

That’s where TrueToForm comes in. By integrating our APIs directly into your post-purchase workflow, you can make the sizing process effortless for your shoppers while reducing back-and-forth for your team.

Below, we’ll walk through a simple example of how a made-to-measure brand might set up TrueToForm across three common post-purchase touchpoints - and how to choose between a static link, a QR code, or the “Send Measurements” button.

Step 1: Post-Purchase Screen (Shopify “Thank You” Page)

The thank-you page is prime real estate. Customers are already excited about their order, which makes it the perfect time to prompt them to submit their measurements.

Here, you have two options:

• Static link or QR code:  Link directly to your unique web app URL so customers can measure immediately.
• “Send Measurements” button: This script can be embedded on your thank-you page and automatically generates a unique Session ID each time it’s launched.

That Session ID is especially powerful - it allows you to associate each measurement session with a specific order. Later, you can use our REST API or webhook to programmatically retrieve submitted measurements and tie them back to your production system.

Step 2: Post-Purchase Email

Even if a customer skips the thank-you page, you still have another chance: the order confirmation email.

• You can embed the static link or QR code that links to your unique web app URL.
• Because the “Send Measurements” button is script-based, it can’t run inside an email.

👉 Want the same Session ID functionality from email that you get on the thank-you page? That’s possible using our headless API, which lets you generate unique session links dynamically and include them in your email templates.

Step 3: Post-Purchase SMS

For customers who prefer mobile communication, SMS is the most direct way to drive action.

• Include your static web app link so customers can measure from their phone right away.
• Just like with email, you can optionally generate unique session links using the headless API to track measurements at the order level.

The result: a frictionless, mobile-first experience that feels natural to the way customers already interact with your brand.

Why This Matters

By placing TrueToForm at every post-purchase touchpoint, you’re not just making measurement easy - you’re building trust. Customers feel guided, supported, and reassured that their order will be made for them, not just shipped in a standard size.

For your team, the benefits are just as strong: less manual follow-up, fewer abandoned orders, and more consistent measurement data flowing directly into your production system.

Ready to Try It?

If you’re a made-to-measure brand looking to streamline your workflow, our APIs are designed to slot directly into your existing tools: Shopify, email, SMS, and beyond.

👉 Get in touch with us to learn more about how to bring TrueToForm into your customer journey.

For Developers

If you’re ready to go deeper, here are a few ways to connect the dots on the backend and automate the flow of data:

• Generate unique session links: Use the Headless API to create a new Session ID and URL that you can send via email or SMS. This lets you track measurement submissions at the order or customer level, even outside of your website.
• Use static direct links: You can also provide customers with a direct web app link tied to your account. This automatically shares their scan with your dashboard and works well for messaging apps like WhatsApp or SMS. Step-by-step instructions for generating your unique link can be found in our Help Center.
• Subscribe to webhooks: Get automatic notifications whenever scans are shared to your account. Each webhook payload includes the Session ID.
• Tie it all together: Use the Session ID to link the scan data from TrueToForm back to the specific customer or order in your system.

📖 You can find detailed setup guides in our API documentation (REST API and webhooks).